Water and Sewer Services

The City offers comprehensive, award winning Water and Sewer services. The City's fresh water supply comes from Cedar Lake and is very high in quality. A new City Water Treatment Plant (pictured below) will take care of Carbondale's water needs well into the 21st Century!

For bill payment/billing questions please call 618-457-3265.

For Existing customers experiencing a water outage, sewer backup or for an emergency please call the water and sewer hot line available 24hrs a day: 618-529-1731.

For New or Existing Customers needing to change; disconnect; or pay a bill, come by the Water Office located within City Hall at 200 S. Illinois Ave, Carbondale or call at 618-457-3265 to get more information.

NWWTP - Northwest Waste Water Treatment Plant Site

Water and Sewer Rates Effective 04/01/2012 (As derived from Rate Study)

Water & Sewer Rate Study by Fehr-Graham & Ehlers - April 2011

Water & Sewer Rate Study Presentation - October 2011

Water Quality Report

This year, as in years past, your tap water met all USEPA and State of Illinois drinking water health standards. Our system safeguards its surface water supply, and we are able to report that the department had no violation of a contaminant level or of any other water quality standard in the previous year. This report summarizes the quality of water that we provided last year, including details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies. We are committed to providing you with information because informed customers are our best allies. The water report is available in PDF format here.

If you have any questions about this report or concerning your water system, please contact Tony Harrison, Water Operations Manager, at 618-457-3240 or come by the Water Treatment Plant at 2401 South McLafferty Road. We want our valued customers to be informed about their water quality. If you would like to learn more, please feel welcome to call and schedule a tour or meeting.

Central Laboratory

A state-of-the-art, modern facility staffed with operators who perform extensive testing for Carbondale as well as over 100 neighboring communities and water districts.

The City of Carbondale has its own Laboratory to perform a mul­titude of tests for compliance with EPA regulations and constantly monitors drinking water quality as well as wastewater for compliance with our discharge permits. We are very proud of the services offered by the Central Laboratory which is a state-of-the-art, modern facility staffed with operators who perform extensive testing for our City as well as over 100 neighboring communi­ties and water districts.

Our staff performs a variety of wet chemistry, microbiological, and analytical instrument tests and are highly skilled in their specialized bench areas. The staff samples riv­ers, streams, Cedar Lake, and the old City reservoir to monitor water quality parameters.The Laboratory staff routinely samples over 30 sites monthly and all the water towers twice month ly throughout the City and tests for coliforms and drinking water quality. Staff also regularly performs metals testing (i.e. lead, copper and others) as required by the Illinois Environmental Protec­tion Agency (IEPA).

Several hours following a water main break, distribution samples are taken and tested in the field in the Field Mobile Laboratory vehi­cle. Other coliform tests are per­formed in the Laboratory to monitor and ensure that no contamination has occurred. The Transit Connect mobile Laboratory vehicle was pur­chased and set up in 2014 for sam­pling and testing on-site in the City for immediate results of the water quality.

The Laboratory is located with­in the Water Treatment Plant in a 2,500 sq. ft. facility where bench testing is performed. Staff per­forms over 60,000 tests annually on finished drinking water, environ­mental waters, waste waters, and distribution samples.The Laborato­ry is accredited by NELAP (State of Illinois Environmental Protection Agency) and IDPH (Illinois Depart­ment of Public Health). Recently, a Thermo Fisher ICP-Mass Spectrom­eter was added to the Laboratory analytical bench to perform met­als analysis. An upgrade of the Gas Chromatograph to a new Gas Chro­matograph-Mass Spectrometer sys­tem is planned to be added later this year to perform disinfection byproducts THM (Trihalomethanes) and HAA (Haloacetic acids) drink­ing water tests here on-site. These are just a few of the very import­ant contaminants that we monitor for any contaminants in the drink­ing water and to ensure that the treatment process is meeting all the EPA standards. The Laboratory has a full menu of testing offered such as Anions, Organic carbon, Lead, Copper, Phosphate, Nitrogen, algae toxins, Coliforms, E.Coli, Metals, Alkalinity, Hardness, BOD (Biological Oxygen Demand), COD (Chemical Oxygen Demand), Total and Sus­pended Solids to name a few. Pri­vate residential tests are available to homeowners for a fee, and can be helpful to determine the source of a leak. Other private homeowners who have well systems frequently utilize the Laboratory services to monitor their water quality. We are proud to be able to offer affordable high quality testing services right here in Carbondale!

Wastewater Treatment Plants

The City of Carbondale has two waste water treatment plants, the Southeast and Northwest.

The Southeast was upgraded in 2005 from 3.19 mgd avg flow to 6 mgd with 12.5 mgd max flow. It handles waste from SIU and east side of Carbondale.

The Northwest won Best operated and maintained waste water treatment plant of the year in the state of Illinois for the years of 1985 and 2006. Its capacity is 2.64 mgd avg with 6.6 max mgd. The Northwest handles waste from the west side of Carbondale and All of the industrial waste from the tow industrial parks.  Watch a brief movie about the Northwest Wastewater plant.


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