Nature of Work: This is a regular, full-time position in the Police Department. The Customer Service Clerk is responsible for answering the non-emergency department business telephone, acting as the receptionist for walk-in customers of the department, collecting money from various sources, balancing receipts and monitoring the City Ordinance Pay-By-Mail Program. The Customer Service Clerk is supervised by and evaluated by the Data Systems Supervisor.
Essential Duties:
1. Receive and direct non-emergency incoming phone calls to the Police Department to the appropriate individual or office. Greet and direct visitors to the Police Department to the appropriate individual or office. Provide general information and assistance to the public both over the phone and in person in a professional manner using good judgement and tact by having a working knowledge and understanding of departmental services, procedures and related information. Discuss in a succinct manner complex issues and problems with the general public, co-workers and supervisors. Relay messages orally or in writing as necessary to appropriate individual or office.
2. Interact by telephone or in person with individuals from other City departments, other enforcement agencies, community service agencies using effective communication skills, good judgement and tact. Relay messages orally or in writing as necessary to appropriate individual or office.
3. Implement the City's pay-by-mail fine service by receiving and tracking fine orders, accepting and processing fine payments received by mail or in person, preparing and providing fine payment receipts, reconciling fine payments received with fine orders, processing fine records for disposition by the circuit court. Effectively and courteously communicate and answer questions about the City's fine payment procedures as necessary. Handle cash received, accurately recognizing various forms of U.S. currency and making correct change using accurate mathematical skills of addition, subtraction, multiplication, division or other basic mathematical calculations when appropriate. Balance daily cash fine receipts and assist in the preparation of a daily cash report and bank deposit. Maintain records and files for the fine payment services using accurate and efficient organizational skills.
4. Accurately and efficiently count and record receipts for all payments accepted for fees for copying and fingerprinting services of the Police Department. Balance daily cash receipts and assist in the preparation of a daily cash report and bank deposit for these and certain other payment transactions of the Police Department.
5. Assist with record keeping functions of department by accurately and efficiently entering information collected from police report documents into the Police Department's computerized record keeping system and/or by accurately filing hard copy documents.
6. Perform other clerical tasks as required to carry out the receptionist duties, fine and fee payment
collection services, and related functions of the Police Department. Deal with multiple tasks simultaneously, sometimes under stressful situations. Use good judgement and tact in handling information of a confidential or sensitive nature, adhering to departmental security and privacy procedures.
Other Duties: Perform other duties as assigned for the overall operation of the Police Department.
Minimum Acceptable Qualifications: Passing scores on required City tests and 50 w.p.m. on the keyboarding test. High school diploma or equivalent. Must have or obtain and maintain valid Illinois drivers license. Must pass police background check and drug screening.
Regular, Full-Time Position/Overtime Eligible; Salary Range 3 - $11.82 per hour, Mon thru Fri, 8:00 am-5:00pm
Residency Boundary Requirement
Submit completed City of Carbondale Application for Employment to the Human Resources Office, City Hall/Civic Center, 200 South Illinois Avenue, Carbondale, IL by 5:00 p.m. on Monday, August 2, 2010. Applications may be obtained at City Hall or printed from the City’s website at www.explorecarbondale.com. The City of Carbondale is an equal opportunity employer.
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Deborah McCoy, Administrative Services Director
