The CDC recommends (https://www.cdc.gov/coronavirus/2019-ncov/index.html) implementing community mitigation strategies to slow the spread of the virus, primarily for the purpose of protecting people that are at higher risk for severe illness and to protect the healthcare and critical infrastructure workforces. As such, the City of Carbondale is implementing the following protocols effective immediately:

• The City Hall/Civic Center will be closed to the public through 5/31/2020. City staff will continue to report to work and will be available by phone or email to assist the public. For those residents that need to pay a bill, you can do so at http://www.explorecarbondale.com/411/Online-Bill-Pay, via regular mail, or your payment can be placed in the dropbox on the west side drive at City Hall. The Revenue Office will continue to assist customers with billing questions at 618-457-3265. The City of Carbondale will waive late fees for those customers that have difficulty making payments via these temporary arrangements
• All current events planned for the Civic Center or Town Square Pavilion will be canceled, except for voting
• The Carbondale City Council meetings are being held remotely. For login information, please view the City’s website calendar
• All public safety personnel will operate normal shifts and will provide normal 24-hour coverage
• Public Works departments will continue to operate as normal; refuse and recycling will collect on normal route days

For any questions or concerns please contact us at covid19.questions@explorecarbondale.com.

For more information on implementing measures to assist in reducing the spread of the virus, please view the City’s press release post on March 13, 2020.